Support

Overview

The Support section allows Care Managers to submit support requests for issues encountered while using the Sensible Care Care Manager Portal. This section provides a structured way to report technical issues, account-related enquiries, invoice and payment concerns, and other platform-related requests.

To access this section, click Support from the left-hand navigation menu.

Submitting a Support Request

To submit a support request, select the appropriate Issue Category that best matches the enquiry and provide a detailed description of the issue. Care Managers should include relevant information, such as error messages, steps to reproduce the issue, or any additional details that may assist the support team in investigating the request.

Once the required information has been entered, submit the request through the portal. The support team will review the submitted request and respond within the expected support timeframe.