Service Providers
The Service Providers section provides Compliance Officers with complete visibility into all provider organisations registered within the Sensible Care platform. This section serves as the central management area for monitoring provider onboarding progress, reviewing provider information, managing account statuses, and overseeing provider participation within the platform.
Through this section, Compliance Officers can:
- Access detailed provider records
- Review contact information
- Monitor registration completion status
- Verify service allocations
- Perform administrative actions when required
To access this section, click Service Providers from the left-hand navigation menu.
Provider List
The Service Providers page displays all registered providers in a structured list format. Providers can be filtered based on their account status to assist with management and review activities.
Filter Options
| Filter | Meaning |
|---|---|
| Active | Providers whose accounts are fully activated and operational |
| Pending Agreement | Providers who have completed onboarding but have not yet signed their agreement |
| Incomplete | Providers whose registration has not been fully completed |
Provider Profile
The Provider Profile page provides a complete overview of the information submitted by a provider during the onboarding process.
How to Access a Provider Profile
Click the View Profile option from either the Verifications section or the Service Providers section to open the provider's profile.
What Is Displayed
The profile displays the following information:
- Provider registration details
- Business information
- Banking details
- Onboarding status
- Configured services
This information assists Compliance Officers in reviewing provider records and verifying that all required information has been submitted correctly.
Updating Provider Information
If provider information requires modification, Compliance Officers may use the edit function available within the Actions column.
How to Update Provider Information
Step 1 — Locate the Provider
Find the provider in the Service Providers list.
Step 2 — Open the Actions Menu
Click the action option within the Actions column for the relevant provider record.
Step 3 — Select Edit
Select the edit option to open the provider's information for modification.
Step 4 — Make Changes and Save
Update the required fields and save the changes.
Information That Can Be Updated
- Business details
- Account information
- Provider services
Managing Provider Records
The Actions column provides access to several administrative functions that support ongoing provider management.
Available Actions
Depending on system permissions, Compliance Officers may perform the following actions:
- View provider information
- Edit provider details
- View invoices
- Send communications
- Access provider documentation
- Remove providers where applicable
Note: Certain actions may require elevated system permissions. Contact your platform administrator if you require access to restricted functions.
Provider Status Reference
| Status | Meaning |
|---|---|
| Active | Provider account is fully activated and operational |
| Pending Agreement | Provider has completed onboarding but the agreement has not yet been signed |
| Incomplete | Provider registration has not been fully completed |
| Suspended | Provider account has been temporarily restricted |