Verify Service
The Verify Service section allows Compliance Officers to review and approve service requests submitted by registered providers. This verification process ensures that all services offered through the Sensible Care platform align with organisational standards, approved service categories, billing requirements, and operational guidelines.
Before a provider can utilise a newly requested service within the platform, the service must first undergo review and approval by a Compliance Officer.
To access this section, click Verify Service from the left-hand navigation menu.
How the Service Verification Process Works
The service verification process allows Compliance Officers to review and approve service requests submitted by providers. Before a service can become available for use within the platform, it must first be reviewed and approved through the Verify Service section.
Stage 1 — Service Request Appears for Review
Once a provider submits a service request, it appears in the Pending tab of the Verify Service section. Compliance Officers can review all pending service requests awaiting approval.
Stage 2 — Compliance Officer Reviews the Request
The Compliance Officer reviews the submitted service information to ensure it meets organisational and operational requirements.
What to Verify
- Service code is valid and correctly assigned
- Service name is accurate and descriptive
- Billing details are correct and aligned with platform standards
- Service category is appropriate
- Submission date and provider details are confirmed
The request can then be approved or rejected based on the review outcome.
Stage 3 — Service Approved
If the service meets all requirements, the Compliance Officer can approve the request.
Once approved:
- The service becomes available within the provider account
- The provider can use the service for operational activities within the platform
- The status updates to Approved in the Verify Service section
Stage 4 — Service Rejected
If additional information is required or the service does not meet approval requirements, the Compliance Officer may reject the request.
Once rejected:
- The provider is notified of the rejection
- The provider may update the service information and submit a new request for review
- The status updates to Rejected in the Verify Service section
Service Request Status Tabs
The Verify Service page organises requests into different status categories to assist with service management and review activities.
| Tab | Meaning |
|---|---|
| Pending | Displays service requests awaiting review |
| Approved | Displays service requests that have been approved |
| Rejected | Displays service requests that have been rejected |
These status tabs help Compliance Officers monitor service approval activities and manage outstanding requests efficiently.
Reviewing Service Requests
Each service request displays the following information submitted by the provider:
- Service code
- Service name
- Billing details
- Submission date
Compliance Officers can review this information before making an approval decision.
Managing Service Approvals
How to Approve or Reject a Request
Step 1 — Open the Pending Tab
Navigate to the Pending tab to view all service requests awaiting review.
Step 2 — Review the Request
Examine the service code, service name, billing information, and submission date.
Step 3 — Make Your Decision
- Click Approve if the service meets all requirements
- Click Reject if additional information is required or the service does not meet standards
Step 4 — Confirm the Action
Confirm your decision. The provider will be notified of the outcome and the request status will update accordingly.
Best Practice: Regularly review pending requests to ensure providers can access approved services without unnecessary delays. Timely reviews support efficient provider onboarding and operational processes throughout the platform.